Information on privacy policy at Landesbank Baden-Württemberg
Landesbank Baden-Württemberg would like you to feel at ease when visiting our website. That is why the protection and security of your personal data is of utmost concern to us. We attach great importance to protecting your privacy when handling your personal data.
LBBW processes personal data which is collected when visiting our websites strictly in accordance with the statutory regulations which aim to respect and safeguard your privacy.
We have taken the technical and organisational measures which ensure that the data privacy and protection regulations are observed by us and by external service providers.
Moreover, it is important to us that you know at all times when and what data we store as well as how we use it. That is why we will in the following outline LBBW's privacy policy, how we protect your data and exactly what it will mean for you when using our services. Personal data / personal information related to identity
Personal data or personal information related to identity is information which may explicitly be used to ascertain your identity. This includes your true name, e-mail address, postal address, phone number, etc. Pseudonym data / anonymous logfile data
Information that is not directly related to your real identity, such as profile or number of website users, does not fall in the category of personal data. When visiting our website, our webservers will log, for example, the IP address of your internet service provider, the websites you visited prior to coming to this site, the pages you view at this site along with date and time of the visit. In addition, your operating system, the browser type and version will be recorded in the logfile of the webserver. This information will be evaluated for statistical purposes and to enhance our Internet presence. This anonymous data is stored separately from personal information on protected internal systems and does not allow identification of an individual. Anonymous data will not be matched to or used to link it with identifiable personal information. Thanks to this separation of anonymous / general statistical and personal information, your privacy is safeguarded at all times. Collection of personal data
Therefore, your visit to our website for information is stored solely for statistical purposes as an anonymous inquiry and does not contain any personal details. Hence, you can use our online information basically without disclosing your identity.
If you use one of our transaction modules such as Internet banking, HBCI banking or direct brokerage, your access data will be recorded during the password protected login procedure and checked for your own security to make sure that no unauthorized person uses your account.
When executing transactions, all transaction data, such as transfer amount, will be recorded in addition to your access data and archived for traceability. Apart from that, personal data will be saved only if you indicate this yourself, amongst others, as part of a registration (newsletter or the like), a survey or a prize contest, or when you send us inquiries, suggestions or instructions via contact form or e-mail.
You are free to choose whether you submit your name and other personal information (such as date of birth, postal or e-mail address, phone number). It goes without saying that you do not have to provide this information to us. In these cases, however, we will not be able supply the product, service or information you are requesting. E-mail / contact form
When you send an e-mail or a message via contact form to us, we will store and use the personal user data (such as name, date of birth, postal or e-mail address) only to perform the service offered and for correspondence with you. If you enter information about yourself in our protected transaction module (e.g. Internet banking, HBCI banking), the data is transmitted over the Internet using a security code mechanism that cannot be detected or recognised by unauthorised individuals. If you send us data about yourself via unprotected e-mail, please note that this information will not be protected when transmitted via Internet and therefore the data might, theoretically, be detected or recognised by unauthorised third persons or even corrupted and altered. Children
We urge parents or legal guardians to supervise their children's online activities. Persons under the age of 18 should not submit any personal data to us without the consent of their parents or legal guardians. We do not solicit any personal data from children, collect it or transfer or disclose it to third parties. We kindly ask persons, who are under 18 and wish to contact us, to inform us of this matter and to provide the name of a legal guardian (a parent) to us. Cookies
Cookies are small text files which are sent by the webserver to your computer and deposited on your hard drive. They are not programs which enter the user's system and do damage there. Even though cookies can identify the computer you are using, they do not store any personal data. We do not use any technology which matches information collected by cookies to your personal user data in order to find out your identity or e-mail address. We use cookies in interaction with your Internet browser on most pages under www.LBBW.de. Most browsers are set in such a way that they automatically accept cookies. However, you can disable storage of cookies or configure your browser in such a way that it notifies you as soon as cookies are sent. You have the right and the possibility to deny our cookies. However, if you have disabled the cookie function in your browser, you will not be able to use our shopping cart in the real estate section. It goes without saying that all other information we offer on our site is fully available to you also without cookies. Links
LBBW's web pages contain links to websites of other providers, which are not covered by this privacy policy statement. If we offer links to other sites, we try to make sure that they share our values. However, we have no control or influence over the content and whether their providers comply with the privacy and data protection regulations. If you visit another site, please read their current privacy policy. Security when processing personal data
LBBW uses technical and organisational precautions to protect your data managed by us against accidental or wilful manipulation, loss, destruction or access by unauthorised third persons. Our precautions are constantly updated in line with technological advances. This means that we store your personal data on specially protected servers in Germany. Only very few persons with special authorisation may access it and are involved in the technical and editorial management of the server. Use of personal data
We only collect, process and use personal data to the extent this is required in order to perform a service offered. In addition, this will only be done to check whether you are authorised to access protected websites, as well as to register you, to establish the contact with you as requested, or to provide the products, services or information you requested. Furthermore, we will use this data, if need be, beyond the purpose stated in each case in the special contact form if you have given your consent. Your data will be passed on to the respective specialist departments within LBBW in order to answer your query or to process your request. Use of anonymous, statistical data
We will save and analyse general data in connection with the use of these websites (such as number of visits, sites visited, length of visits) to test the acceptance of specific web pages. Unless otherwise stated, this data will be collected anonymously for statistical and market research purposes. We reserve the right to use this data both within and outside LBBW. Transfer and disclosure of personal information to third parties
We appreciate the confidence you have placed in us and exercise great care to protect your personal information. We only use your personal information for our own internal purposes in conjunction with customer relations and do not transfer or disclose it to third persons without your prior express consent to do so. Personal data will only be collected and transferred to governmental institutions and authorities entitled to be informed in connection with mandatory legal provisions or if we are obliged by court order. LBBW's employees and partner companies are obliged by us to maintain confidentiality and to comply with the data protection regulations and our policy. Choice options
In conjunction with any activity or promotion such as prize contests, we would like to use your data to inform you about our products and services and to ask you questions about them. Your participation in any such activity or promotion is completely voluntary. If you do not agree to this use of your data, you can let us know at any time so that we can block the data accordingly and delete it. You will find further information on the respective local web page. Right of access to information
On request, you will obtain, free of charge, information about all your personal data held by us. You also have the possibility to have any mistakes and incorrect data corrected, updated, deleted or blocked. This does not apply to personal transactions executed in the transaction modules. Cancellation
Furthermore you may, at any time and with future effect, withdraw a consent once given to collect, process and use your personal data. If you have given us personal data (e.g. when requesting a newsletter in the real estate section), you have at any time the possibility to have it simply deleted. To do so, please use the cancellation form on that site. After security check has been confirmed, all data regarding this service will be deleted irretrievably. The opt-out option makes sure that newsletters will no longer be sent to you. Bank-related customer data (e.g. for keeping an account) will not be affected by cancellation of an online information service or deletion. Amendment
The rapid development in Internet technology makes it necessary that we align our privacy policy from time to time. We will inform you of any amendments at this site. Although we do not intend to amend our privacy policy often, we would advise you to check and see when visiting our sites if any amendments have been made. Like that you can make sure that you have read the latest version of our policy and agree with it. All amendments regarding the privacy policy will be with regard to the future. No amendments will be retroactive other than this is prescribed by law. Queries, Suggestions, Comments
If you have any queries regarding the processing of your personal data or about data protection in general, please contact our Data Protection Officer who will also be of assistance to you in such matters as request for information, suggestions or complaints.
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